Which technology is used by laser printers?
digital drop
electrophotographic
electrostatic spray
impact
ink melting
2
Which two interface types can supply power to a scanner or printer? (Choose two.)
USB
SCSI
serial
parallel
FireWire
3
Which laser printer component is a metal cylinder that is coated with a light-sensitive insulating material?
drum
fuser
fusing unit
platen
transfer corona wire
4
Instead of the document that was expected, a printer is printing unusual characters. What should be the next steps in solving this printer problem?
Replace the print cartridge. If that fails to solve the problem, restart the printer and run diagnostics.
Check the printer data cabling. If the cabling is secure on both ends, replace the print cartridge or ribbon.
Send the print job again. If that fails to work, turn the printer off and back on, then resend the print job. If the problem still exists, reinstall or upgrade the print driver.
Check the printer power. If the power is on, resend the print job. If the document still fails to print properly, check the printer to ensure it is set as the default printer and resend the document.
5
Which Windows XP command sends a file named example.txt to the default printer?
send example.txt
example.txt default-printer
default-printer example.txt
print example.txt
6
Which printer technology is used in low-cost, photo-quality printers?
impact
inkjet
laser
thermal
7
What is the best source for a Windows-compatible scanner driver?
website for scanner manufacturer
Microsoft Update website
scanner installation disk
Windows Device Manager
Windows hardware profiles
8
Which two methods can restart a stopped print service? (Choose two.)
rebooting the computer
power cycling the printer
restarting the print spooler
canceling and resending print jobs
disconnecting and reconnecting network cables to the printer
9
What is typical of a network printer installation?
the requirement of a UPS
the requirement of a hub or a switch
the use of FireWire or USB
the use of Ethernet or wireless
10
What is the recommended first step in performing printer maintenance?
Empty all paper trays.
Remove the toner cartridge.
Remove power to the printer.
Disconnect the network cable.
11
What is the first step in troubleshooting a printing problem?
Identify the symptoms.
Install a new ink toner cartridge.
Disconnect power from the printer.
Discuss solutions with the customer.
Determine the exact cause of the problem.
12
Refer to the exhibit. Which two printer configuration settings should be modified when changing from standard paper to photo paper? (Choose two.)
Duplex
Paper Type
Print Layout
Print Quality
Paper Orientation
13
Which software, embedded in a printer, controls how the printer operates and can be upgraded?
driver
firmware
operating system
printer utilities
14
What are two possible negative results from refilling ink cartridges on a printer? (Choose two.)
internal leaks
damage to the corona
reduced life of the printer
toner cartridge malfunctions
damage to the electrophotographic drum
15
A museum possesses several old paintings that the curators wish to reproduce and sell in the museum gift shop. Which type of scanner can be used to produce the highest-quality reproduction?
all-in-one
drum
flatbed
handheld
16
What are two recommended procedures for proper scanner care and maintenance? (Choose two.)
wiping the glass with cloth
removing the glass during cleaning
keeping the lid open when the scanner is not in use
spraying cleaner directly on the glass
leaving the scanner connected to the power source
17
Which software converts scanned pages into text?
Image Text Converter
Optical Character Recognition
Optical Text Recognition
Character Image Recognition
18
Which routine maintenance procedure can extend the life of a printer?
removing impurities collected on internal components
removing and cleaning the corona wire regularly
cleaning toner from the fusing drum
refilling low ink cartridges
19
What problem might be encountered if a laser printer is plugged into a UPS?
damage to the UPS
inconsistent print quality
electrical shock to users
damage to the laser printer
20
What is a feature that causes printers to require higher levels of maintenance than other electrical devices require?
high voltage
moving parts
network connectivity
electrostatic charges
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